AI Chatbot

Project Overview

Developed an intelligent AI chatbot that handles customer support queries with 85% accuracy. The chatbot uses natural language processing to understand customer intent and provides relevant responses from a knowledge base. It seamlessly escalates complex queries to human agents when needed.

The Challenge

Creating a chatbot that could understand diverse customer queries across multiple product categories while maintaining context throughout conversations. The system needed to handle multiple languages and integrate with existing CRM systems.

The Solution

Built a custom NLP pipeline using TensorFlow and BERT models for intent classification and entity extraction. Implemented a context management system to maintain conversation history. Created a hybrid approach combining rule-based responses for common queries and machine learning for complex scenarios. Integrated with the client's CRM via REST APIs.

Results & Impact

Key Features